Return Policy

PERSONALIZED APRONS

We guarantee aprons to be free of manufacturing defects. Personalized / custom aprons are non-refundable / returnable. If there is a manufacturing issue we need to be notified within 30 days to make corrections. Otherwise any alterations / revisions would be chargeable.

PRESCRIPTION GUARANTEE

We guarantee 100% accuracy on all prescriptions, otherwise they will be remade at no charge. Prior to leaving Attenutech, all prescription eyeglasses undergo a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy*. We pride ourselves in our workmanship, and accurately filling your prescription is our number one priority. In the unlikely event that our quality control measures fail, we will promptly and courteously remake the lenses.

STOCK ITEM / FRAME-ONLY RETURN AND EXCHANGE POLICY

When you purchase any Attenutech frame without lenses or non-prescription stock items, you have 30 days from the date you receive the product to return it (with no questions asked) for a 100% refund, minus the shipping costs. Returned products must be in the original packaging and condition, otherwise a 25% restocking fee will be deducted from your refund. If your purchase was charged, within 14 business days of our receipt you will receive a credit for your returned product.

After 30 days, you may exchange the stock product for a different product of equal or lesser value. Any new item(s) will be shipped within 5-7 days of our receipt of your return. Please follow the steps below to return your product.

RETURNED MATERIAL AUTHORIZATION (RMA) PROCESS

All returns require a Returned Material Authorization (RMA) number. Please contact our customer service representative at 1-866-575-1307 to obtain an RMA number prior to returning the product. Products will not be accepted for return if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package or included in the package. Products returned without a RMA will be sent back to the customer as they are.

ORDER CANCELLATION POLICY

No prescription order can be canceled once it enters our lab; however, if you wish to cancel your order before it goes into the lab (usually in less than one business day), there is a $15 cancellation fee to account for clerical time and card processing fees. This $15 fee also applies to any changes to an order (prescription or non-prescription), including a change to shipping method or product quantities.

If you have an account set up with our online store, follow these steps:

Step 1

Log into your Attenutech.com account. After logging into Attenutech.com, click on My Account to be taken to your Account Profile.

Step 2

From your Account Profile, find the order you wish to return located in your Previous Orders History.

Step 3

Click on the order that contains the item that you wish to return.

Step 4

You are now looking at the Order Summary. Click the “Need to return this product” link for each item you wish to return.

Step 5

Once on the RMA detail page, you will need to select the following information from each drop down menu: Quantity (Qty), Reason for Return, and Preferred Refund Method (if you would like a refund or replacement order shipped), as well as any additional comments regarding your return.

Step 6

Once you have selected an option from each drop down menu, click the Submit button.

Step 7

You will be issued an RMA number. Please be sure to make a note of the RMA number, as you will need it to track the progress of your return.

Step 8

Once your return information has met the Return Policy criteria of Attenutech.com, you will be given further instructions regarding how to finalize your return request.

If you do not have an account set up with our online store:

Please call the number listed below and one of our helpful customer service representatives will be more than happy to help you with your return.

Attenutech is not responsible for products we do not receive or products damaged during shipping.

For incorrect orders or items that are sent to you in error, please contact Attenutech immediately upon receipt of your order. Our courteous staff will correct the problem.

WARRANTY

All Attenutech frames are fully guaranteed against manufacturer defects (material and workmanship) for one year from the date of purchase. This does not cover negligent use of the product (including scratched lenses). Attenutech will repair or replace any defective merchandise at no charge.

*100% accurate to tolerances mandated by law or by common practice.

Attenutech.com

Telephone: 1-800-757-2703